Navigating the Journey: Traveling with Disability

Travelling around Melbourne and regional Victorian areas and beyond can be fraught with challenges for people with disability, for a whole host of reasons. This article explores the various hurdles you, or those you care for, might face and offers solutions to make the journeys smoother and more enjoyable.

Obstacles in the Path: common challenges faced

Before you embark on your journey to keep an appointment, visit a place or simply have a day out, it’s a good idea to be aware of obstacles you might encounter.

• Physical Barriers: Uneven footpaths, narrow doorways, steps and stairs, heavy doors or revolving doors in public buildings are all things which can be tricky to navigate for wheelchair users, people with limited mobility and those with impaired vision.
• Inaccessible Public Transport: Some public transport systems, particularly older trams and buses, may not be equipped with ramps, handrails, or designated spaces for wheelchairs and mobility scooters. Platforms at some train stations do have gaps between the platform and the train door, making it difficult or impossible to board without assistance.
• Challenges with Air Travel: While most airlines offer assistance for boarding and disembarking, aircraft may have limited space for wheelchairs, and special needs must be communicated well in advance. Unexpected delays or cancellations can disrupt carefully planned itineraries for travellers who rely on medication or specific medical care.
• Difficulties Finding Accessible Accommodation: Not all hotels, motels, resorts, private holiday homes or campgrounds accurately represent their accessibility features online. You might find there are no ramps, or lifts, or accessible bathrooms;  the access areas might consist of narrow hallways or doorways, and/or poorly lit areas.  Check-in and out might be limited to certain times, with no-one to help you out of hours with luggage and questions etc.

Planning Reduces Stress: strategies for a smooth journey

Before setting out, we recommend doing your research beforehand, so that you find the best routes, transport and accommodation; and you are prepared in advance for the physical and time challenges you might face.

• Transport Planning with Mobility Aids: Research your destination and the route options thoroughly.  If you’re going to use public transport and you have mobility aids, it’s a good idea to check the Public Transport Victoria Mobility Aids Specifications website page for details of dimensions, stability, and manoeuvrability requirements. Most metro trains and stations are accessible, but you’re best to check facilities at specific stations on the Metro Trains website, or on the V/Line website. You can also use the PTV Try Before You Ride program to help you practise getting on and off accessible trans, trams, buses and taxis.
• Transport Planning with Assistance: If you need the help of a friend or carer to travel, you may be eligible for a Companion Card – see the Companion Card website. If you need a Guide dog or assistance animal to travel, you may be eligible for an Assistance Animal Pass.
• Accommodation Planning: If you’re researching accessible accommodation, try sites like City of Melbourne for central city hotels, Accessible Accommodation for accessible properties around Australia, and TravAbility – a travel agency that specialises in accessible travel around the world.
• Book in Advance: Always reserve accessible rooms, wheelchair spaces on public transport, and any necessary equipment well in advance, especially during peak seasons.
• Communicate Clearly: Inform airlines and accommodation providers about your specific needs at the time of booking. Ensure you have clear documentation for any mobility aids or medications you require.
• Allow Extra Time: Factor in additional time for navigating unfamiliar environments, boarding public transport, and potential delays.

Embrace Technology: There are many apps available that can help travellers navigate unfamiliar locations, find accessible restrooms, and access real-time information on public transport schedules.